Product Module Missing Errors

Problem

You see the following error:

Required Product Module '' Missing

Cause

This error message indicates that the system performed a module command for a product without an assigned module.

Typically, this is because you selected None for the product’s module at Configuration () > System Settings > Products/Services.

Solution

To resolve this issue:

  1. Go to the Module Settings tab for the product at Configuration () > System Settings > Products/Services.
  2. Select a module for the product.
    We recommend using the Auto Release module for products that otherwise would not have a module. This module lets WHMCS open a support ticket or create a to-do list entry when a module command occurs and requires manual action.

Last modified: May 31, 2024