Troubleshooting the Client Area

If you encounter errors or issues while working with the Client Area, your online store, or the shopping cart, see the sections below to start troubleshooting and resolve the issue.

For more information, see Clients and the Client Area.

Store and Shopping Cart

You may encounter the following common issues:

Error or IssueExplanationNext Steps
Clicking Order Now for a product only refreshes the page.This issue may be due to a WHMCS System URL mismatch, a missing product slug, or outdated templates.Order Now Refreshes the Page
Prices appear to be lower than you set them.In many cases, this is because you enabled the Monthly Pricing Breakdown feature.Prices Incorrect in Cart

Google reCAPTCHA

For more information, see Google reCAPTCHA.

You may encounter the following common issues:

Error or IssueExplanationNext Steps
Invalid Site Key
or
You cannot log in.
The Google reCAPTCHA site key is not valid and is preventing access.Invalid Site Key Errors

Ordering Domains and the Domain Checker

For common issues with domain searches and ordering domains, see Troubleshooting Domains.

Last modified: June 5, 2024