Problem #

The following error appears when you click Test Connection at Configuration () > System Settings > Database Backups:

SFTP Backup - Login Failed

Cause #

This error indicates that the system reached the FTP server but it rejected the login details.

Solution #

Make certain that the username and password that you provided are valid. Try copying and pasting the username and password into your FTP client to confirm their validity.

Last modified: June 14, 2024