(S)FTP Backup Upload Errors

Problem

The following error appears when you click Test Connection at Configuration () > System Settings > Database Backups:

(S)FTP Backup - Uploading Failed

Cause

This error indicates that the connection to the FTP server succeeded but the system could not navigate to the destination directory or did not have write permissions.

Solution

Make certain that:

  • The FTP destination directory exists and is accessible using the FTP user.
  • The file path is relative to the FTP account’s login folder.
  • The file path contains a trailing slash (for example, backups/).
  • The file path does not contain a preceding slash.
  • The FTP user has write permissions to the destination directory.
troubleshooting database database-backups

Last modified: June 14, 2024