Problem
Your attempts to upload files to support tickets fail.
Cause
This issue may occur due to an incorrectly-configured list of allowed file attachment types.
Solution
To resolve this issue:
- Go to Configuration () > System Settings > General Settings.
- Choose the Support tab.
- Enter the desired file attachment types as a comma-separated list (for example,
.gif,.jpg,.pdf
). - Click Save Changes.
Last modified: September 23, 2024