Scheduled Action Failures

Problem

A scheduled action did not occur at the scheduled execution time and the status is set to Failed.

Cause

If the system cannot successfully complete an action at its execution time, it will retry that action for up to one hour.

After one hour (60 minutes), if the action still has not succeeded, the system will automatically change the scheduled action’s status to Failed.

The system does not continue attempting to complete Failed scheduled actions.

The reason why the system could not complete the action depends on the type of action. For example, if you schedule an Update Department action but then delete that department, the action would fail at execution time because the new department does not exist.

Troubleshooting

To troubleshoot this issue, check the logs for that type of action. You can find logged messages for most action failures in the Activity Log at Configuration () > System Logs.

For more information, see Support Tickets.

Solution

After you determine the reason for the action’s failure and fix the problem, you can perform the action manually or you can schedule the action again.

For steps to add a scheduled action, see Schedule a Ticket Action.

Last modified: December 19, 2024