Network Issue Errors
Problem
You see one of the following errors when updating WHMCS:
Network Issue - Failed Communication with Update Server
Unable to connect to the WHMCS Update Server
You may see this error while using the Automatic Updater feature or in a log file.
Cause
This error indicates that your server could not connect to our update server.
Troubleshooting
To resolve this issue, run the following commands to check the connection:
curl -v https://releases.whmcs.com/v2/packages.json
curl -v https://pki.whmcs.com/
If the commands succeed, they will return a 200 status code. If you see a different code or another error, contact your hosting provider or system administrator.
For steps and resolutions to common errors, see Check for Updates Failures.
Last modified: 2025 February 6